Questions fréquements posés
如何預訂場地？需要多久前需預訂？ How to reserve the venue? How long should we make the reserve in advance?
If you choose to book the whole area, please click the link below to our booking system to make your reservation:
After your reservation, please follow the guideline, and send us the booking reference (#XXXX-XXXX-XXXX), we will soon get in touch with you to make the final confirmation. After confirmation, please remit the venue fee to our bank account we provided, when we received your venue fee, your reservation will be successful.
If you choose to reserve for personal use, please directly contact with our official LINE account:
Due the venue reservation is first to won policy, thus we can’t help you to estimate and hold the venue reservation. It might soon get ordered by another customer, so please make your reservation and payment as soon as possible! Sorry for the inconvenience.
如何取消預訂或更改時間？ How to cancel a reservation or change a reservation date/time?
Please find the final confirmation email sent by our booking system, and click the cancel link under the bottom of the email.
If you want to change the reservation date/time, after cancelling your reservation, please go to the reservation page again to select the time period you want to modify.
預訂的退款機制是什麼？ What’s the refund policy?
Notify us 10 days before get 100% refund of the venue fee, 7-9 days before get 50% refund, 4-6 days before get 30% refund, there will be no refund for cancellation up to 3 days before the event.
預訂前我可以參觀場地（場勘）嗎？須在多久之前提出申請？ Can I go visit the venue before I make a reservation? How long should I make the request in advance?
Please contact our official LINE account to notify us of the time you wish to visit, we will soon get in touch with you to let you know if the time is available.
什麼狀況需要收取清潔費？ Under what situation need to be charged for cleaning fees?
If you have a catering service for your event, we will charge a NT$1,500 cleaning fee.
If you bring your own drink or dessert, please take the trash with you when you leave, then we won’t charge for any cleaning fee.
是否有提供外燴及場地佈置服務？ Do you provide catering service and help set up the venue?
Yes, we have cooperated with professional catering services. If you need us to help you order catering services, please provide us your budget and demands, we will help you to make a plan.
包場時間有限制嗎？最早幾點可以開始租用？最晚租用到幾點？Is there limit of time for using the venue? What’s earliest and latest time to rent?
Whole area rental time will be from 7:00-23:00, you can reserve any time during this period. The minimum rental time will be at least 1 hour.
For personal space rental will be from 9:00-19:00.